Here are some frequently asked questions to help you.
If your question is not covered, feel free to ask.
You can use online chat shown at the right bottom of this page or our contact form in Contact us page.
No! We are an independent tracking service provider, not a shipping line. Sometimes our clients take us by mistake as a shipping line agent.
To track your container, go to Container Tracking and insert your container number and select your shipping line, then click on the "Track" button.
We automatically select the shipping line for lots of containers and in most cases you don't need to know it. But if it's not selected automatically, you have to select.
All tracking data is automatically gathered online and in real-time from shipping lines. You can check the "Last update" to determine validity of the results.
Also you can use the "Update" button, to request an on-demand update.
If you select a wrong shipping line, you will face no result and can use the "Track & Trace Manually" service. Using this service, Shipup customer support will track your container and inform you by email as soon as possible.
More about track & trace manually: Track and Trace Manually | Container Tracking Service Update
If you face an error, the "Track and Trace Manually" button will appear. Click on the button and enter your email. Shipup customer support will check the matter and inform you with the correct result immediately.
To track a vessel, go to Vessel Tracking and enter your vessel name, wait for a list of vessels that match with the name to appear, select your intended vessel according to its type. Then click on the track button.
As our system will show you a list to select from, you don't need to worry about this. You always see an accurate list.