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Track and Trace	Pr Professional	En Enterprise
Manual track by Container number Track your shipments by entering the container number of your cargo.
Manual track by Bill of Lading number Track your shipments using the Bill of Lading number that is issued by the shipping line (Master Bill of Lading).
Manual track by Booking number Track your shipments using the booking number that is issued by the shipping line.
Bunch tracking by files/copy paste Track multiple containers all together. It can be easily done by copy/pasting the references from an excel file or uploading it.
Manual vessel tracking by name or IMO number Track the vessel carrying your cargo using its name or IMO number (for bulk and break bulk cargo).	soon	soon
Track by email Track your shipments by sending your references via email to [email protected] and you will receive the tracking results in reply to that email in a minute.	soon	soon
Auto track by integration Integrate Shipup with your internal system (TMS, ERP, or ...) and all your shipments will be automatically tracked and added to your Shipup Dashboard whenever you create or add a new shipment to your internal system.
Port and Terminal data Access the last updated terminal data about your cargo.

Visibility and control	Es Essential	Pr Professional	En Enterprise
List view See all your shipments with their tracking information like ETA and last status in a list.
Vessel location and status On the world map, locate and observe the status of the vessel that carries your cargo.
ETA History Change history of ETA to have a sense of possible changes in the future and know how the shipping line is performing.
Map view View and monitor your in transit shipments on an interactive world map, whether they are discharged or loaded on vessels.
Status view View and monitor your shipments in different groups based on their status.		soon	soon
Customized view Customize the way you want to see your shipments based on your needs. You tell us and we customize it for you.
Filter shipments Filter your shipments to see and find those you are looking for, based on the port of load (POL), port of discharge (POD), arrival time (ETA), and ... .
Sort shipments Sort your shipments based on their arrival time or last update to see them in your preferred order.
Rename shipment Give your intended name to your shipments to find and remember them quickly.
Shipment's tag Tag your shipments with product name, customer name, order number, etc. to organize, find and filter them easier.	soon	soon	soon
Export shipments tracking Download all your shipments (or filtered shipments) with their updated tracking information in a spreadsheet (excel, csv) file.

Automation	Pr Professional	En Enterprise
Auto-update Shipup keeps all your shipment tracking information updated so that you won’t need to update them manually. Without auto-update, you must check the shipment's last update time and click on the update button to update it.
Shipment notifications by email Get notified about every change or update of your shipment by email. The shipment notification can be turned on/off separately for each shipment.
Shipment notifications settings You can decide the type of notification you receive, e.g., estimated arrival time, estimated departure time, status, location, vessel name, etc.
Shipment notifications for others Other people like your teammate, agent, or client may need to get notified about a specific shipment, you can add their email addresses as recipients.
Regular reports Get reports of all your ongoing shipments on a regular basis (daily/weekly/...)	soon	soon

Collaboration	Fr Free	Es Essential	Pr Professional	En Enterprise
Multiple user access Add your colleagues as Shipup users and give them access to your shipment list.	3	3	10	11+
Conversation for members per shipment For each shipment, there is an auto-created conversation shared between shipment members to collaborate and share documents.
Sharing docs in conversations Attach and send documents in the conversation along with your messages or even separately.
Multiple conversations per shipment On each shipment, it is possible to have different private conversations with different people for better arrangement and organized collaborations.
Adding guests to conversations Add others out of your workspace members to a conversation on a shipment. Guests will only have access to the shipment tracking and its conversation, not any other of your shipments.

Document management	Pr Professional	En Enterprise
Private cloud storage per shipment Upload each shipment’s documents in its private cloud folder to make them accessible from anywhere and at any time.
Shared cloud storage between members When a file is uploaded to shared cloud storage, every member has access to that file.
Managing permissions on files Documents can be set up to allow access to specific individuals.	soon	soon

Analytics	Es Essential	Pr Professional	En Enterprise
Shipments statistics Use shipment statistics to review the volume of your shipments over different periods of time, by different shipping lines, for different customers, and more, based on your business needs.	soon	soon	soon
Transit time insight Get an insight into the actual transit time of different shipping lines in the routes you have shipments. It helps you find better services for your next shipments.	soon	soon	soon
KPI, metrics and analytics Coming soon ...		soon	soon

Customization	Fr Free	Es Essential	Pr Professional	En Enterprise
Branded Dashboard (Logo, Color) Shipup Dashboard can be branded with your company’s logo and color palette.
Shipup Dashboard on your domain Have a version of Shipup Dashboard on your domain (yourdomain.com) that is customized and branded with your company brand.
Embedded tracking on your website Your customers can track their shipments on your own company’s website. It is possible to create your own company tracking references.
GPS Integration For door-to-door tracking and monitoring shipments, we can integrate GPS devices data into your dashboard.

Frequently asked questions

How is the Free plan different from the Essential, Professional, and Enterprise plans?

Shipup free plan is available to make it easier to experience the power of Shipup tracking and monitoring services. You can go over the premium plans we provide and see if they meet your needs. Also, for those who no longer wish to use premium plans, the free plan is where they can return to and access all their shipment history and data. The Free plan lets you track 20 new containers each year. Essential plan is designed for people who require the most up-to-date cargo details. You'll get the most out of Shipup Dashboard thanks to alerting options and collaboration capabilities. This plan concentrates on communication and teamwork while staying tuned about every movement. Professional plan members have access to additional features such as online Map View, professional collaboration, and export capabilities. Everything you get with the Essential plan is upgraded with the Professional plan. You receive maximum visibility when tracking your shipments and cargo with this plan. Enterprise is the ultimate version of Shipup Dashboard. It includes everything you'll need to track your shipments with excellent accuracy and visibility. You set your fundamental requirements, and we provide you with everything you choose, along with professional recommendations we have experienced and tested with our customers before. Consider Enterprise plan a fantastic opportunity to get unlimited access to the Shipup Dashboard. To subscribe to this plan, simply contact our sales team and inform them of your requirements.

What happens when I go over the container tracking limit on my free plan?

It implies you've successfully tracked at least 20 containers. You may upgrade your subscription to Essential or Professional plan to keep using all features since you've experienced the accuracy and visibility of Shipup. If you can't find all you need in a plan, you may pick Enterprise plan, which is a personalized plan created specifically for you.

How can my company try out Shipup Premium features for free?

All you have to do now is activate your free Professional trial and begin your experience with Shipup Dashboard. If you wish to cooperate with your coworkers on Shipup Workspace, simply provide us with their email addresses, and they will be added to your dashboard to see the shipment list and track them all.

Does it cost to add users to my dashboard?

No. Adding users to your dashboard is free, but there are limitations based on your plan. An Essential plan allows three users, while a Professional plan allows ten users. In the Enterprise plan you can have as many users as you wish.

What happens when I go over the container tracking monthly limit on my Essential plan?

When you reach your monthly container tracking limit, you won't be able to track any more shipments until the end of the month, after which it will be renewed, and you'll be able to track 20 more containers for the following month. If you surpass your monthly limits, you may subscribe to the Professional plan, which allows you to track 200 shipments each month.

What happens when I go over the container tracking monthly limit on my Professional plan?

You will have premium access to all the shipments you have tracked on your Dashboard. You should wait until next month to track 200 new shipments after you've reached the limit. If you surpass the monthly limits of the Professional plan, we strongly advise you to contact our support service. We offer a range of features on the Enterprise plan, so you don't have to be limited by your plan's limitations. The Enterprise plan is tailored to your needs.

Is there any Bill of Lading tracking or booking tracking limitation on any of the plans?

The amount of containers you track defines the plan's limit. So, while you may track via bill of lading or booking, we count the tracked containers. The limitation is concerning the total number of containers, whether you have tracked them by bill of lading or booking numbers.

Are failed container trackings counted in my usage?

No! Only accomplished tracking is taken into account. Your tracking limits are unaffected if your tracking fails.

Can I use Shipup for free?

Yes! A limited version of Shipup Dashboard is available for free forever. You may track up to 20 shipments each year and keep the data on your dashboard permanently. There is also a 14-day free trial for the Professional plan. For a limited time, you may try out the premium Shipup Dashboard for free.

What advanced features do the paid Professional & Enterprise plans offer?

Every plan focuses on providing certain characteristics. The Professional plan's main features include an online map view, an exporting function, and personalized notifications. We, on the other hand, offer an Enterprise plan that is exactly what you want, and we tailor it to your specifications. You will benefit from automation and KPIs as an Enterprise user to measure and enhance your overall performance. To choose the best plan and for more information on each plan, contact [email protected]

Do you have monthly and yearly billing options?

Yes! We have monthly and annual pricing options available. The annual billing option is usually less expensive (with an over 17 percent discount). The Essential plan, for example, costs $49 per month if you pay monthly, but $39 per month if you pay annually.

What happens when I change plans?

When your plan is changed, it will be charged or refunded according to the remaining portion of the billing cycle left.

How do I cancel my paid plan?

You may simply cancel your premium subscription by contacting us at [email protected] You will be able to cancel your paid plans on demand from your dashboard in the near future without needing to contact us. Please keep in mind that your plan will be automatically renewed every month till your payment cycle ends. Your plan would be renewed every month if you don’t cancel your plan.

What happens if my payment fails? Like if my credit card expires?

After each unsuccessful payment, your account email will be alerted. Payments may be attempted up to four times in the coming month. If the payment does not go through, you will be relegated to the free plan.

How do refunds work?

Our refund policy is straightforward. If you think you signed up for a Premium plan accidentally, please contact us through customer support on the website or by email at [email protected] If you discontinue your membership within 72 hours of signing up for monthly paying or within 30 days of signing up for yearly billing, we'll gladly refund you the full cost. And if you're unsatisfied with Shipup for any simple reason, please contact us at [email protected] We'd look forward to hearing from you, and we'll be pleased to make it better with your help.

Do you have a Non-Disclosure Agreement (NDA)?

Yes! We do provide you with NDA. If you need a non-disclosure agreement (NDA), please contact us at [email protected]

How is my payment being processed?

Your payment will be processed through Stripe. It's the same payment processor used by Twitter, Pinterest, and Lyft. Your payment card information is not managed directly by us. All the process is done by Stripe.

Still have more questions?

We keep you fully informed about your shipment status